Customer Service >Your Bill > Payment Assistance Programs
DP&L Payment Plans |
If you’re having trouble paying your bill, ask about DP&L’s programs (Customer Service: 937-331-3900 or 1-800-433-8500). |
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Individual Payment Arrangement |
We can set up an individualized payment plan based on the amount due, your ability to pay and your credit history. |
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Notify Friend or Relative |
You may arrange for a third party (friend, relative, minister, organization, etc.) to be notified if your household faces loss of service. Both you and the designated third party will be sent notification. |
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Medical Need |
If you receive care for a serious medical condition and need help paying your energy bill, you may qualify for this program. You must be a permanent resident and be certified by a licensed physician or a local Board of Health physician. DP&L can defer payment for 30-90 days per household, per year. |
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Ohio Payment Plans |
Ohio programs are available based on income and other eligibility requirements. More information and applications are available through the program links and at these sources:
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Long-Term Help |
Home Energy Assistance Program (HEAP)
The amount of assistance will depend on the size of your household, your total household income and the type of fuel you need.
Percentage of Income Payment Plan (PIPP)
Pay only a percentage of your income for energy used during the heating season. During the summer, you must pay either a percentage of your income or your actual bill, whichever is higher. |
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Summer Heating Help July 1 - August 30 |
Summer Crisis Program
Based on income guidelines and medical need (either at least 60 years old or provide physician documentation). |
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Winter Heating Help
November 1 - April 15
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Emergency Home Energy Assistance Program (EHEAP)
If you are unable to pay your energy bill or have less than a 10-day supply of heating fuel EHEAP may provide funds to continue or restore your service for up to 30 days. You may also be able to use the funds to help repair a heating system.
Ohio Energy Credit Program (OECP)
If you are an income-eligible senior or have a physical disability OECP may be able to help pay a portion of your winter heating costs. |
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Fresh Start Program
for PIPP Customers |
If you are or were on PIPP and no longer qualify, Fresh Start can help forgive PIPP debts simply by paying your DP&L bill. Contact your local Community Action Agency to see if you are eligible. |
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