Who pays a security deposit?

A security deposit may be required if you have never had DP&L service or if you do not have a prompt payment history with DP&L to ensure that unpaid bills do not become a burden for all customers.

The deposit is usually a little more than the average monthly bill.

When will I get it back?

If you maintain a good payment record for one year (two years for non-residential accounts), the full deposit amount plus interest will be credited to your account.

Can it be waived?

The deposit can be waived if there is a guarantor on the account or with a letter of credit from another utility company for new applicants.

Past Due Balances

Must Be Paid

Customers must pay any past due balances from current or previous addresses before re-establishing DP&L service at a new location.