A. The Rapid Rebates program provides a streamlined way for DP&L customers to receive rebates for standard energy efficiency measures. Customers do not need to prove that the measures save energy. In addition, the amount of the rebates is fixed based on the equipment installed. The Custom Rebate program is for unusual equipment or process changes that will reduce energy consumption and energy demand. Under this program, the customer must prove that project will save energy and the rebate value varies depending on the amount of kWh and KW saved.

A. First you should review the online information for the Rapid Rebates and Custom Rebate programs at www.dpandl.com. If you have questions regarding the rebate process, feel free to contact DP&L's Energy Efficiency and Conservation Management team at EnergyEfficiency@dplinc.com. In addition, DP&L's Channel Partners will be happy to assist you with any questions regarding specific types of equipment or the application process.

A. For lighting, HVAC, motors, compressed air rebates, or measures on the list of additional technologies, use the online Rapid Rebates Application. For custom rebates, use the online Custom Rebate Application.

A. Based on customer feedback, DP&L has developed the funds reservation process. You submit your rebate application prior to purchasing and installing your energy saving measures. Once pre-approved, your rebate funds will be set aside until your project is installed and completed. This process ensures that even if the rebate program runs out of its annual funds, customers with pre-approved applications will still receive their rebates assuming they meet all other program requirements.

A. You should complete the rebate application when you have finalized your project plans and are ready to purchase your energy efficient equipment. For the Rapid Rebates program you may complete an application after you have installed energy savings equipment, although this is strongly discouraged. Funds are not guaranteed if applications were not pre-approved. For the Custom program, all applications must be submitted in advance since DP&L will need to verify your energy baseline before existing equipment may be removed. Custom projects that are not pre-approved will be ineligible for a rebate.

A. We will be happy to assist you in completing the rebate application. Please send an email to DP&L at EnergyEfficiency@dplinc.com and we will get back to you promptly.

A. You will receive emails when the status of your rebate changes. Be sure to add dplinc.com to your list of approved email addresses. You may also check the status at any time by visiting the website and providing your confirmation number. You will find your confirmation number in the email you receive after completing your application.

A. No. Any given energy efficiency measure can receive rebates from only one program.

A. You are free to combine your DP&L rebate with financial incentives from any federal, state or local government program or other non-utility program. You may not receive a rebate for a measure if you already received a rebate from another utility program.

A. No, there is no rebate limit for the 2010 Business Rebate Program.

A. Currently there is no plan to discontinue the rebate programs although DP&L reserves the right to discontinue or change them in the future.

A. If program funds are no longer available, you will be notified when trying to complete the online rebate application.

A. Yes, but only if you have applied for a rebate and been pre-approved. If you were pre-approved, you should have received a confirmation letter notifying you that the funds are reserved. You will receive your rebate once your energy savings measures have been installed and you have submitted the required documentation.

A. No. The Custom Rebate Program is only for equipment that is not part of the Rapid Rebates Program. If the Rapid Rebates program runs out of funds, you will need to wait until the following calendar year.

A. Program funds are replenished annually. You must wait until January 1st to apply for a rebate.

A. Yes. As long as your application was pre-approved and you meet the installation deadline, you will receive your rebate.

A. You must complete the Rebate Extension Request form available on www.dpandl.com. We will evaluate your request and notify you of our decision.

A. No, the deadline to submit applications for equipment purchased in 2009 was March 31, 2010.

A. No. Rebate values for the Rapid Rebates program will change from time to time, depending on technology improvements or market needs. However, the rebate that was available when you submitted your application will be the rebate you receive.

A. After you have submitted your final invoice, showing proof of purchase, you will receive your rebate within 30 days.

A. You (the customer) must complete the online Rebate Assignment form and fax or mail it to DP&L. Your signature is required. The form is available on www.dpandl.com. DP&L will verify that the customer has assigned the rebate. Contractors, distributors or vendors may not use this form to assign rebates to themselves.

A. The terms and conditions of the sale are between the vendor and you. However, if you are assigning your rebate to the vendor, your invoice or purchase order must show that you received a markdown of equal value to the rebate being assigned. Vendors may not keep the rebate for themselves without a corresponding markdown in the price of the equipment.

A. Yes, there is no requirement that you use a contractor or other third party for installation.